Got a question? No problem, it happens. Check out our FAQ’s below to find the answer you are looking for. Unfortunately, we do not have the meaning of life, we’re not that far ahead just yet…

Frequently Asked Questions

What time can I expect my order delivery?

Delivery times are usually between 7 am to 9 pm, local time. However, it can vary according to the country and the courier service.

Once you have received the tracking number and shipping information. You can call the respective courier company to schedule delivery at your preferred time during the business hours on the weekdays. 

What if no one is home during delivery? Do I need to sign for receiving?

We understand that you may not be available to receive your package. A signature is not always required for the parcel. If you have paid online, our delivery team can deliver your parcel to anyone available at the address. If the order is Cash on Delivery(CoD), please instruct the receiving person to hand the CoD amount to the delivery guy.

You can always track your package with the tracking code from the courier company. If you cannot track your parcel then email us at support, and we will track down your parcel.

Do you order to PO Box, BFPO and APO Addresses?

Unfortunately, we don’t deliver on PO Box, BFPO and APO addresses. You will need to provide us with full residential or commercial addresses.

What shipping provider do you use?

Our shipping partner is ShipRocket.

Can I track my order?

Yes, you can track your order once the order has been dispatched from SQUAT WOLF facility. As soon as the order is dispatched from our warehouse, you will receive a tracking number and the courier website address to track your order in real time.

If you didn’t not receive the tracking number after 2 days of placing the order, get the tracking number by either emailing us at support or get hold of customer chat support at

How do I return the product if I don’t like it?

OMARK offers hassle-free Exchanges & Returns. Please read more about it on our DELIVERY AND RETURN PAGE .

Is ordering online safe?

We accept online payments through most secured and military-grade encrypted payment platform like Payumoney. Plus, the entire OMARK website is SSL Encrypted, so all your information, including the credit card details are absolutely safe.

What are your payment options?

We accept four types of major payment options(Mastercard, Payumoney, COD, Net banking )

How do I use promotion code?

On the checkout page on the top below the header click on “HAVE A COUPON?” and enter the coupon number to avail the discount.

Anything we haven’t answered?

Drop us a message at:


WhatsApp: +91 9522886644

We will get back to you as soon as possible.